The Care Services Employee works across the facility in all aspects of care service delivery, including Servery, Cleaning, and Laundry. This role supports a safe, clean, and comfortable environment for residents by ensuring high standards of hygiene, food service, and linen management. The employee contributes to a positive resident experience by delivering services with dignity, respect, and compassion.

General Responsibilities Across All Areas

• Adhere to Harbourside Port Stephens Cleaning Standards and use equipment appropriately.
• Prioritise and organise workload to meet service needs and respond effectively to changing situations.
• Maintain clear and ongoing communication with the manager regarding service delivery and report any issues or changes.
• Monitor and report stock levels and equipment condition.
• Promote resident dignity, safety, and comfort in all interactions.

Cleaning

• Provide cleaning services as specified by Cleaning Schedules and manager direction.
• Undertake deep cleans of resident rooms as required.
• Ensure timely and accurate documentation of cleaning tasks.
• Report broken or damaged equipment promptly.
• Maintain cleanliness of common areas, bathrooms, and resident rooms to a high standard.

Servery

• Portion and serve meals in accordance with dietary requirements and meal plans.
• Maintain hygiene and cleanliness of the servery area, including benches, equipment, and utensils.
• Follow food safety standards, infection control procedures, and facility policies.
• Set up and clear meal trays, crockery, and cutlery.
• Monitor and record food temperatures as required.
• Ensure residents receive correct meals and support respectful meal presentation.
• Communicate with care staff and kitchen team regarding resident needs.
• Restock servery supplies and report low stock or equipment issues.
• Support a positive, homely, and dignified dining experience for residents.

Laundry

• Collect, sort, and process soiled linen and personal clothing in accordance with infection control and hygiene standards.
• Operate laundry equipment safely and efficiently.
• Fold, label, and distribute clean linen and clothing to appropriate areas or residents.
• Ensure personal items are handled respectfully and returned to the correct resident.
• Maintain cleanliness and organisation of the laundry area.
• Report any damaged linen or malfunctioning equipment.
• Assist in maintaining adequate linen stock levels and notify manager of shortages.

Skills & Experience

• Previous experience in aged care, cleaning, laundry, or food handling (desirable).
• Basic knowledge of food safety, infection control, and hygiene standards.
• Strong interpersonal and communication skills.
• Ability to work cooperatively within a team and independently.
• Reliable, punctual, and flexible with shifts.
• Compassionate and respectful approach to working with elderly residents.