Here at Harbourside Port Stephens, we have been supporting our local community for the last 40 years. We pride ourselves on being a not-for-profit organisation that pays individual attention to the needs and quality of life of our residents and when you join us, you will enjoy working alongside a team that is committed to continually ensuring that all our residents receive the highest quality of care.
About the company
Harbourside Port Stephens set alongside the crystal blue waters of Port Stephens. With over 40 years of experience in the industry Harbourside Port Stephens prides itself on being a not-for-profit organisation who pays particular attention to the needs and quality of life of our residents. We are committed to ensuring that all residents receive the best services and that we continually improve our quality of care.
Workplace Location
Our facility is located in Shoal Bay Port Stephens, one of NSW favourite holiday destinations. Harbourside Port Stephens is perfectly positioned to enjoy the Peninsula and the surrounding areas.
Job Description
Purpose of Role
The Retirement Living Coordinator is responsible for creating a welcoming and inclusive community within the retirement village by delivering exceptional customer service and coordinating a diverse range of activities and events. This role aims to enhance residents’ physical, emotional, and social well-being, foster meaningful connections, and improve overall quality of life. All practices are guided by best practice principles and align with the Aged Care Act and Aged Care Quality and Safety Standards.
Key Responsibilities
Act as the first point of contact for all enquiries related to Retirement Living.
Support the Retirement Living Manager with all administration tasks, sales contracts, and villa settlements to achieve KPIs and budget targets.
Assist with corporate resident communications, including mailouts, printing, enveloping, quarterly financial statements, and bi-annual resident fee adjustments.
Contribute to compliance reporting and maintain accurate registers for Retirement Living.
Design and implement a variety of recreational, cultural, and social activities tailored to residents’ interests, needs, and abilities.
Develop and maintain a monthly events calendar featuring a mix of activities such as arts and crafts, exercise classes, music therapy, games, and special events.
Incorporate resident feedback into program planning to ensure relevance and engagement.
Build meaningful relationships with residents to understand individual preferences and needs.
Encourage resident participation in activities and events, fostering a supportive and inclusive environment.
Collaborate with external providers, volunteers, and community groups to enhance activity offerings.
Work closely with Home Care staff, volunteers, and allied health professionals to align activities with residents’ requests and abilities.
Prepare an annual program and associated budget for management review and approval.
Ensure compliance with relevant aged care standards, policies, and procedures.
Conduct risk assessments for activities and events to maintain a safe environment for residents, staff, and visitors.
Desired Skills and Experience
Qualifications and Training
Certificate IV in Community Services (Leisure and Health), or a related field with equivalent experience
Experience
Experience in planning and delivering activities in an aged care or community setting
Demonstrated experience developing, facilitating and evaluating meaningful activities for clients
Knowledge and experience working in Aged Care services
Skills & Competencies
Knowledge of the relevant acts, legislation and guidelines relevant to the industry and the role
Ability to communicate with a variety of people in a respectful, professional, and tactful manner.
Demonstrated excellent interpersonal and communication skills
Demonstrated commitment to continuous quality improvement and service excellence
Ability to work in a multidisciplinary team environment
Strong interpersonal skills
Strong communication skills – both written and verbal
Ability to work in a team orientated environment
Empathy with the needs of the elderly
Capacity to liaise at all levels and provide general advice to other staff, clients, volunteers, and visitors
Ability to work independently supervising activity operations when required
Compliance
National Criminal History Check (3 yearly)
Current First Aid Certificate
Current NSW Driver’s License and reliable vehicle
Aged Care Worker Screening Check (from 1 July 2025)
